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Apple PodcastsWhen to outsource logistics
Mary Kate discusses when a brand should start considering outside support.
Road2Retail podcast
Mary Kate Kloeblen — Partner & Co-founder at Golden Thread Operations
Mary Kate Kloeblen discusses when an emerging brand may need outside logistics support and how to evaluate providers. The conversation covers common mistakes, OTIF performance, compensation and the importance of sharing bad news quickly when fulfillment problems arise.
Guest
Mary Kate KloeblenManaging Partner and Co-founderGolden Thread Operations
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Watch on YouTubeAbout this episode
Logistics decisions become increasingly important as an emerging brand grows. Mary Kate discusses when a business should begin considering an outsourced provider, drawing on Golden Thread Operations’ work with small, emerging and challenger brands.
The episode covers common logistics mistakes and how brands respond when something goes wrong, including the importance of communicating bad news quickly. It also examines OTIF performance, what to look for in a provider and how logistics partners are compensated. Mary Kate also shares her enthusiasm for Fleetwood Mac and Stevie Nicks.
Topics covered
Responding to problems
Common mistakes and prompt communication when issues arise are part of the discussion.
OTIF performance
The episode asks what an OTIF score means and why it matters.
Provider selection and compensation
The conversation covers what to look for in a logistics partner and how providers are paid.
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